Over the years, the cost for private patient care has rapidly increased and is ineffective in many cases. Home Health agencies typically visit the patient twice a week and spend less than 30-40 minutes with them. Another contributing factor is that patients don’t follow the RPM regimen as prescribed by their physicians, and many stop using it after some time. Due to the inconsistent visitations and poorly utilized technology, hospitals are observing a rise in readmissions.
The firm offers personalized RPM kits, which include a 4G LTE tablet, over 90 prebuilt care plans for specific diagnoses and follow-ups, Bluetooth-enabled medical devices such as blood pressure monitor, weight scale, and pulse oximeter. After the initial process, CHL assigns a remote care coordinator to handle the patient 24/7. As a part of their standard practice, the RCC in-charge will contact the patient once daily through video calls for the first 14 days, as the probability of readmissions is the highest during that period. The RPM includes a series of preprogrammed survey questions based on branch logic which can trigger follow-up responses and red alerts, which are automatically captured and tracked by the coordinator. In case of an emergency, the firm can reach out to the patient to validate the same and can also join the assistant in-charge or the doctor on a video conference. Additionally, the pre-built care plan comes with over 1,600 educational videos to promote self-dependency.
Our program encompasses 10 percent technology, 15 percent workflow processes, and 75 percent human factor. That’s the secret behind our success
Given the fact that most patients live alone or with caretakers, the company has partnered with volunteer groups, who contact patients to help vent out their feelings or emotions that are suppressed due to isolation. CHL also offers a weekend tuck-in program wherein they restock supplies and medication. Looking ahead, the firm envisions directly catering to patients to help them efficiently. “I want to be with my patients as they progress or regress to their final stages, and provide the social determinacy as they move along through life,” says Tantingco.